Ceterus

We have be extremely happy using Ceterus for our bookkeeping needs. I love the ease of having my monthly P&L’s produced for me to review. The dashboard allows me to easily communicate with my representative on any transactions that may need clarification for proper allocations. Partnering with Ceterus has given me HOURS and HOURS of my life back. Only regret is not finding them sooner!

Ceterus is wonderful. The website is easy to navigate and reports are timely. When there is a question I speak to my Ceterus advisor and get the answers I need. The advisor is the same one and I don't need to explain everything with a different person. I trust Ceterus with the business financial reports.

As a Threshold Brands franchisee, I was hopeful when Ceterus was introduced as a vendor. Their advertised discount for franchise partners seemed like a helpful gesture—especially in a space as vital as bookkeeping and accounting. Before moving forward, I did my homework and found enough concerning reviews to raise a few red flags. Still, I gave them the benefit of the doubt and scheduled a discovery call. Unfortunately, the experience only confirmed my concerns. Despite openly discussing the franchise discount, the initial quote omitted it entirely. It took four rounds of revisions to get a correct proposal—frustrating, and frankly, it started to feel less like a mistake and more like a tactic. When I asked for referrals from sister brands, I was met with silence—or worse, vague unease. Not exactly a vote of confidence. Bookkeeping is not the place to gamble. If you want to sleep well come tax season, I would strongly urge you to explore other options. There are too many reliable alternatives to settle for confusion and inconsistency.

RUN! I hesitated to share this publicly, but I can’t keep it to myself any longer. Like many business owners, when I opened my business, I outsourced several services to focus on training employees, managing inventory, and being present in the business. Unfortunately, that decision almost cost me everything. The issues started with sales taxes: For three months, I received filing confirmations but no withdrawals. Despite countless emails and requests for copies of the returns, I got no response. Meanwhile, my balance sheet showed thousands in sales tax payable, and I knew something was off. Then, the bookkeeping quality declined rapidly. Errors not fixed for months, recurring expenses miscategorized month after month, and lots of time on my end correcting their mistakes. My calls and emails were ignored. Then, the nightmare heated up when I fired them in July. Retrieving my records was excruciating, uncovering a disaster: My 2022 federal and state tax returns were never filed despite receiving a signed return and sending them e-file authorizations. last month I received a certified tax notice for $5K in penalties for the 2022 returns, and then another notice today with a notice of intent to seize my property… For months post firing, I begged for my sales tax returns. When I finally got them, they’d filed $0 in sales for three months, and no sales tax was paid. I now owe the state nearly thousands in back taxes, penalties, and interest. At this point, I’ve re-done all of their work and lost sleep and countless hours on the phone with the IRS. Trust me... don't go with the cheapest option.

The team at Ceterus is absolutely amazing. They take care of all our accounting and tax needs and have very few questions for us each month. They enable us to focus 100% on our business instead. Every time we have any questions, we just book a quick meeting and we can always get them on a conference call within 1-2 days if not the same day. Highly recommend.